Terms & Conditions
Brush Labs Limited
1. Patient Terms & Conditions
About Brush
Brush Labs Limited ("Brush", "we", "us") operates an online marketplace that connects patients with independent dental practices.
Brush is not a healthcare provider and does not deliver dental treatment. All dental services are provided by independent dental practices.
Acceptance of terms
By using the Brush platform ("Platform"), you agree to these Terms. If you do not agree, you must not use the Platform.
Services provided
The Platform allows you to:
- View real-time appointment availability
- Request and confirm bookings
- Make payments for dental services
Brush acts solely as a marketplace and payment facilitator.
Accounts
You must provide accurate information and keep your account secure. We may suspend access where there is misuse, fraud, or repeated no-shows.
Bookings
Bookings are placeholder requests until confirmed by the dental practice. Confirmed bookings are subject to the practice's cancellation policy.
Payments
Brush processes payments on behalf of dental practices using a regulated third-party payment provider. By making a payment, you authorise:
- Brush to collect funds on behalf of the dental practice
- Settlement of funds to the dental practice, net of applicable fees and commission
Brush does not provide clinical services.
Refunds
Refund eligibility is determined by the dental practice.
- The dental practice decides whether a refund is approved
- Brush executes approved refunds via the payment system
- Refunds are returned to your original payment method, subject to payment provider timelines
Brush does not independently decide refund outcomes.
Pricing
All treatment prices are set by the dental practice.
User conduct
You agree not to:
- Make false or speculative bookings
- Misuse the Platform
- Attempt to circumvent the system
Data protection
We process personal data in accordance with UK GDPR — see our Privacy Policy.
Automated systems
We use automated systems to match bookings, rank availability, and optimise marketplace performance. No clinical decisions are automated.
Liability
Brush is not liable for clinical outcomes, disputes with dental practices, or treatment decisions. Liability is limited to £100.
Termination
We may suspend or terminate access at any time for breach or misuse.
Governing law
England and Wales.
2. Practice Partner Terms
Platform access
Brush grants the Practice access to the Platform for booking and availability management.
Marketplace model
Brush operates a marketplace and payment facilitation platform, not a healthcare provider.
Commercial terms
Commission
Brush charges a 20% commission on completed bookings.
Payment collection authority
The Practice appoints Brush as its limited payment collection and settlement agent to collect patient payments, deduct commission and fees, and remit net funds to the Practice.
Payment flow
Payments are processed via a regulated third-party provider (e.g. Stripe Connect). Funds are routed or split automatically: 80% to the Practice, 20% to Brush. Brush does not hold client funds long-term.
Refunds
Refund eligibility is determined solely by the Practice. The Practice approves refunds, Brush executes them via the payment system, and refunds are returned to the original payment method. Brush does not adjudicate refund disputes.
Practice obligations
The Practice agrees to maintain accurate availability, honour confirmed bookings, respond within reasonable timeframes, and apply fair cancellation policies.
Non-circumvention
The Practice must not bypass Brush for bookings generated via the Platform.
Ranking & visibility
Brush determines ranking based on availability, responsiveness, reliability, and patient experience signals.
Data
Brush may use anonymised data for marketplace optimisation, analytics, and demand forecasting. The Practice remains the controller of clinical data.
Termination
Either party may terminate with 30 days' notice.
Liability
Capped at 12 months' fees paid.
Governing law
England and Wales.